Refund policy
At TRYCCE, your satisfaction is our priority. If you need to request a return, we make the process clear and simple for eligible unused items.
30-Day Return Window You may return most items within 30 days of the delivery date, whether the product didn't meet your expectations or you simply changed your mind.
Return Conditions To be eligible for a return, items must be:
- Returned within 30 days of delivery
- In their original, unused condition
- In original packaging, with all accessories and components included
- Free from signs of use, damage caused by the customer, or alterations
For hygiene reasons, we cannot accept returns on items that have been used directly on skin if there are visible signs of use.
How to Request a Return Contact us at support@trycce.com within 30 days of receiving your order. Include your order number and the reason for your return. Our team will respond within 2–3 business days with return instructions.
Return Shipping Customers are responsible for return shipping costs, unless the return is due to our error (damaged, defective, or wrong item). We recommend using a trackable shipping method. TRYCCE is not responsible for lost return packages.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Gift cards
- Items marked as final sale
- Items with visible signs of use (skin contact devices)
Questions? Contact us at support@trycce.com — we're happy to help.