FAQs
Frequently Asked Questions
Shipping & Orders
Where do you ship?
We ship exclusively within the United States. All orders are fulfilled from US warehouses.
How long does delivery take?
Orders are processed within 1–3 business days. Delivery takes 3–7 business days after shipping. You will receive a tracking number by email once your order ships.
Is shipping free?
Yes. All orders ship free with no minimum order value.
Can I return my order?
Yes. We accept returns within 30 days of delivery for items in original, unused condition. Email support@trycce.com with your order number to start the process.
My order arrived damaged. What do I do?
Contact us within 7 days of delivery at support@trycce.com with a photo of the damage. We will arrange a replacement or full refund at no cost to you.
LED Face Mask
What does the LED Face Mask do?
The mask uses 336 LED chips across three wavelengths: red light (620nm) to stimulate collagen and reduce fine lines, near-infrared (850nm) for deeper skin repair, and blue light (460nm) to target acne-causing bacteria. Sessions take approximately 10 minutes.
Is the mask wireless?
Yes. It includes a 3000mAh rechargeable battery and a wireless smart controller with memory function and automatic timer. No cables during your session.
How often should I use the LED mask?
Use 3–5 times per week for 10 minutes per session. Most users notice visible improvement after 4–8 weeks of consistent use.
7-in-1 Red Light Therapy Wand
What does the Red Light Wand do?
The wand combines 7 technologies in one device: red light, near-infrared, blue light, microcurrent, heat therapy (42°C), vibration massage, and EMS. It targets fine lines, sagging skin, puffiness, and dullness — all in a single 5-minute session.
Do I need a gel or serum with the wand?
For best results, apply a conductive gel or your favorite serum before using the wand. The heat function opens pores and boosts product absorption, amplifying results.
EMS Microcurrent Face Lift Device
How does microcurrent lifting work?
Microcurrent delivers gentle electrical pulses that stimulate facial muscles — the same way exercise tones body muscles. Over time, this re-educates and firms the muscles beneath the skin, visibly lifting the face and defining the jawline. Most users notice results within 2–4 weeks of consistent use.
Is microcurrent safe for sensitive skin?
Yes. The current is very low-level and gentle. However, if you have a pacemaker, metal implants in the face, or are pregnant, consult a healthcare professional before use.
Neck & Face Sculpting Massager
What areas does the neck massager target?
The device is designed specifically for the neck, chin, jawline, and décolletage — areas most skincare routines overlook. It combines LED light therapy, vibration, and heat to firm loose skin, reduce the appearance of a double chin, and improve skin tone in the neck area.
How long per session for the neck massager?
Use for 5–10 minutes daily or 4–5 times per week. Results are typically visible within 3–6 weeks of consistent use.
5-in-1 Body Sculptor
What does the Body Sculptor target?
The Body Sculptor targets stubborn fat deposits, cellulite, loose skin, and water retention on the stomach, arms, thighs, waist, and back. It combines RF, red light, EMS, infrared heat, and vibration — five technologies working together to reshape and firm the body.
How often should I use the Body Sculptor?
Use 3–5 times per week for 10–15 minutes per target area. Apply a body oil or conductive gel before each session. Results are typically visible within 3–6 weeks.
General
Are these products safe for all skin types?
All TRYCCE devices are designed for general use across most skin types. If you have a specific skin condition, are pregnant, or have electronic implants (pacemaker, etc.), consult a dermatologist or healthcare professional before use.
How do I contact Trycce?
Email us anytime at support@trycce.com. We respond within one business day, Monday through Friday.